Q: (HARDWARE TROUBLESHOOTING) - What should I do if my computer won’t turn on?

A: Follow the steps below on basic computer troubleshooting.

1. Basic Power Check (External Power Issues):
   1. Power Cord Connection:
      1. Ensure the power cord is firmly plugged into both the computer (or power brick, in the case of laptops) and the wall outlet. Sometimes a cord can become slightly dislodged.
      2. Look for any visible signs of damage to the power cord – cuts, frays, kinks, or exposed wires. Do not use a damaged power cord!
      3. If you have a spare power cord that is compatible with your computer, try using it. This helps rule out a faulty cord.
   2. Wall Outlet/Extension Check:
      1. Plug another device (like a lamp or phone charger) into the same wall outlet to verify that the outlet is working.
      2. Plug the computer into a different wall outlet that you know is working.
      3. Check the Breaker/Fuse: If the outlet isn't working, check the circuit breaker or fuse box for a tripped breaker or blown fuse.
   3. Power Strip/Surge Protector (If Applicable):
      1. Plug the computer directly into the wall outlet to eliminate the power strip or surge protector as the source of the problem. Surge protectors can fail.
      2. Make sure the power switch on the strip is turned on. Also, some surge protectors have indicator lights that show if they are functioning correctly.
2. Power Button & Indicators:
   1. Try pressing and holding the power button for 10-15 seconds. This can sometimes reset the system and allow it to power on.
      
   2. Pay very close attention to any lights on the computer (power light, hard drive activity light) and any sounds (fans spinning, beeps). Even if the screen remains black, these can give clues. Note exactly what you see and hear.
3. Seek Professional Help:
   1. If you've tried all the basic computer troubleshooting steps and your computer still won't turn on, it's time to seek professional help.
   2. Contact the MIS Associate to diagnose the problem and recommend the appropriate repair.